Shipping and Return Policy
Shipping:
We offer worldwide shipping!
Available pieces are packaged and sent out within one week of payment. Processing times for made to order items vary, please check the individual product descriptions.
Depending on your country or state, additional customs fees or taxes may apply, I am not responsible for any duties, import taxes or customs charges.
Returns:
Due to the handmade and one of a kind nature of the work, all sales are final. We don’t accept returns, exchanges or cancellations.
Your satisfaction with your order and experience is very important to us, so please don’t hesitate to contact us with any questions or concerns and we will try to find a suitable solution.
Defects:
In the unlikely event that you receive a damaged item an exchange or refund is possible. Please contact us immediately with clear images of both the item as well as the packaging, plus a description of the damage.. All damages must be reported within 48 hours of receiving your order.
Colour variation will not be considered an acceptable reason for a refund or exchange. We take great care to accurately describe our work and slight colour variations may occur due to differences in monitor settings.
Refund & Exchange Policy
We want you to be completely satisfied with your purchase from Kamba Design. If for any reason you are not satisfied with your purchase, we offer a 14-day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact us with your order number and reason for return. We will provide you with a return shipping label and instructions for returning your item. Once your return is received and inspected, we will issue a refund to your original method of payment.
If a package is returned to us because the buyer provided the wrong address, has not claimed a package after the delivery attempt or refused to pay custom duties, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Please note that shipping costs are non-refundable.